Refund Policy

Last updated: [9-12-25]

At Versatile Trees Woodwork, we stand behind the quality of our handcrafted cutting boards and want you to be completely satisfied with your purchase. Please review our refund policy below.

30-Day Return Window

We offer a 30-day return window from the date of delivery for items that meet our return criteria. To be eligible for a return, items must be:

In original, unused condition - Be sure to notify us right away if shipping damage has occurred
Free from cuts, scratches, or other signs of use - Notify us before using the product if it does not meet your expectations
Returned in original packaging when possible

What We Cover

Manufacturing Defects: We will provide a full refund or replacement for any cutting board with manufacturing defects, including:

Structural issues or cracks present upon delivery
Finish defects or uneven surfaces
Incorrect dimensions or specifications

Shipping Damage: If your cutting board arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the damage.

Custom Orders

Due to the personalized nature of custom orders (including non-standard sizes), these items are generally not eligible for return unless there is a manufacturing defect, error on our part, or damage from shipping.

What's Not Covered

The following are not eligible for refund:

Normal wear and tear from use
Damage from improper care (dishwasher damage, excessive moisture exposure)
Changes in wood color or grain (natural wood characteristics)
Items not used for their intended purpose

Return Process

To initiate a return:

Contact us at [email] within 30 days of delivery
Provide your order number and reason for return
We'll provide return shipping instructions
Package the item securely for return shipping

Refund Timeline

Once we receive your returned item:

We'll inspect the item within 2-3 business days
Approved refunds will be processed within 5-7 business days
Refunds will be issued to your original payment method

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.

Exchanges

We're happy to exchange items for different sizes or styles, subject to availability. The price difference (if any) will be charged or refunded accordingly.

Questions?

If you have any questions about our refund policy or need to initiate a return, please don't hesitate to contact us. We're here to help ensure your complete satisfaction.

Note: This policy applies to purchases made directly through our website. For items purchased through third-party retailers, please refer to their respective return policies.