Refund Policy

Refund Policy - Versatile Trees Woodwork

At Versatile Trees Woodwork, we stand behind the quality of our craftsmanship and the accuracy of our product descriptions. This refund policy covers specific circumstances where we will provide refunds or exchanges.

Defects in Workmanship

We will provide a full refund or replacement for any product that has defects in workmanship, including but not limited to:

  • Structural defects that affect the functionality or safety of the product
  • Poor joinery, loose connections, or inadequate finishing
  • Manufacturing errors that compromise the integrity of the piece
  • Defects in materials or construction that were not disclosed at the time of purchase

Inaccurate Product Descriptions

We will provide a full refund if the product you receive does not match our description in the following ways:

  • Incorrect dimensions or specifications
  • Wrong wood type or finish
  • Missing features or components as described
  • Significant variation from product photos (excluding natural wood grain variations)

Refund Process

To request a refund under this policy:

  1. Contact us within 30 days of delivery
  2. Provide photos documenting the defect or discrepancy
  3. Include your order number and description of the issue
  4. We will review your claim and respond within 2 business days

What This Policy Does Not Cover

This refund policy does not cover:

  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper care
  • Natural characteristics of wood such as grain patterns, color variations, or minor knots
  • Changes in wood appearance due to environmental factors
  • Custom orders where specifications were approved by the customer
  • Buyer's remorse or change of mind

Return Shipping

For approved returns due to defects in workmanship or inaccurate descriptions, we will provide a prepaid return shipping label. Items must be returned in their original condition and packaging when possible.

Contact Information

For refund requests or questions about this policy, please contact us at:

Email: VersatileTreesWoodwork@gmail.com
Phone: (802) 585-2157
Business Hours: M-F 9:00 AM to 5:00 PM

This policy was last updated on 10-7-25 and applies to all purchases made after this date.